American Express Global Business Travel
Business Travel • Corporate Travel Management • Meetings & Events • Business Consulting • Travel Compliance Auditing
Call Center Agent
November 11
American Express Global Business Travel
Business Travel • Corporate Travel Management • Meetings & Events • Business Consulting • Travel Compliance Auditing
Description
• Handling inbound calls to assist with booking travel needs and support for merchandise/gift card/rewards point redemption. • Resolve customer inquiries at the first point of contact. • Address and clear voicemail by returning calls. • Provide support via Voice, Email & Chat. • Educate customers on products, programs, and services. • Handle customer service escalation and ensure accurate interactions. • Use of multiple tools for flight exchanges, refunds, ticket changes, and manual calculations. • Remain current with industry advancements and training.
Requirements
• Typing proficiency: 45 WPM. • Adaptable to current technology and applications. • Flexibility for shift work in a virtual call center environment, open 7 days a week. • High Level of Customer Service: Empathy, Effective listening, Persuasive speaking, Adaptability, Responsibility, Patience, Critical thinking, Decision making. • Proactive problem identification and solution execution. • High sense of urgency and commitment to privacy and confidentiality. • Proficiency in spoken and written English.
Benefits
• Flexible benefits tailored to each country start the day you do. • Health and welfare insurance plans. • Retirement programs. • Parental leave. • Adoption assistance. • Travel perks on flights, hotels, cruises, and car rentals. • Global tuition assistance and access to over 20,000 courses. • Leadership courses and job openings available to internal candidates first. • Wellbeing resources for mental and emotional health.
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