Call Center Agent - Travel Industry

November 21

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

Business Travel • Corporate Travel Management • Meetings & Events • Business Consulting • Travel Compliance Auditing

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

Description

• Learn about Amex GBT products and services including the booking process. • Resolve customer inquiries at the first contact point. • Utilize booking tools and ensure accurate interactions. • Serve clients globally with a focus on North America. • Participate in a paid training program lasting 8 weeks.

Requirements

• Highly proficient in computer skills and confident in navigating new software platforms. • Experience in customer service, sales, call centers, or hospitality with extensive customer interaction. • Proficient in English (written and spoken) with professional communication and listening skills. • Must have a quiet, secure home office space, free from noise and interruption. • Collaborative and professional with clients, colleagues, and leadership. • Proactive ability to identify problems, form solutions, and troubleshoot. • Able to adhere to privacy and confidentiality protocols.

Benefits

• Flexible benefits tailored to each country starting day one. • Health and welfare insurance plans. • Retirement programs. • Parental leave and adoption assistance. • Travel perks with weekly deals from major providers. • Global tuition assistance and access to over 20,000 courses. • Wellbeing resources for mental and emotional health. • Diverse, equitable, and inclusive culture.