Help Desk Specialist

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Amped Data Solutions, LLC

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Data Insights • Business Intelligence • Small Business Data Solutions • Zoho CRM Reports • Power BI

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Description

• Join our dynamic, fully remote startup team as a Help Desk Specialist I. • Responsible for ensuring smooth operations and resolving technical issues efficiently. • Serve as the first point of contact for internal staff and external clients experiencing technical issues. • Provide Tier 2 troubleshooting and issue resolution for helpdesk tickets. • Manage ticketing systems to log, prioritize, and track support requests. • Collaborate with IT and development teams to resolve complex issues.

Requirements

• Excellent communication skills, a strong customer service orientation, and solid technical foundation. • Strong problem solving and troubleshooting skills. • Ability to convey technical information clearly and concisely to upper management and non-technical users. • 1-2 years of experience in a help desk or technical support role preferred. • Customer-oriented mindset with a commitment to providing exceptional service & support. • Ability to work independently with minimal supervision, as well as collaboratively within a team environment.

Benefits

• Competitive benefits and compensation package. • Opportunities for professional growth and advancement. • Flexibility and freedom of a fully remote work environment. • Collaborative and innovative work environment.