Customer Success Engineer - Continuous Improvement Consultant
July 12
Description
• Ensure customer retention by proactively engaging with customers to increase satisfaction and product usage for assigned accounts. • Develop strong relationship with customers by understanding their business objectives and identifying opportunities for Amper to help. • Serve as an manufacturing expert within the Amper system and provide product trainings and consultations. • Relay intelligent product feedback from customers to our Product team. • Onboard new customers and guide them through their Amper journey. • Host weekly/monthly check-in meetings as well as Executive/Quarterly reviews. • Work cross-functionally with internal teams to triage customer questions.
Requirements
• 1+ years of Manufacturing Engineering/Continuous Improvement Experience (preferably CNC and Injection Molding) OR 1+ years experience in a Customer Success or customer facing role (preferably at a software or technology company) • Exceptional communication skills (oral and written) to educate customer on best practices. • Lean Manufacturing/Six Sigma is a plus. • Strong time management & organizational skills. • Ability to engage with multiple stakeholders to understand business goals and where Amper can help. • Ability to learn new technical products and become an expert in the manufacturing industry. • Experience working with a CRM or other relevant management software. • Ability to analyze (especially root cause analysis) and consult on customer data. • Ability to navigate with limited resources. • Experience using online meeting platforms Zoom, Google Meets and Microsoft Teams.
Benefits
• Unlimited PTO, 2-week minimum - We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored and ready to take on the day. • This position’s location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago. • 401(k) plan • Health insurance (medical, vision, and dental) • Flexible work schedule
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