Support Analyst - Latin America

September 23

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Placer.ai

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501 - 1000

Description

• Be the main point of contact for Placer platform inquiries from internal and external customers using Salesforce and Slack. • Proactively handle incoming tickets, responding promptly to customer queries, and escalating unresolved issues to the appropriate teams. • Research and gather information to understand customer issues and process tickets efficiently. • Stay updated with the Placer Analytics Platform and become a product specialist to deliver excellent customer support. • Use technical knowledge and critical thinking skills to troubleshoot and respond to customers quickly and accurately. • Collaborate with our global support team, promoting teamwork and knowledge sharing. • Support Sales and Customer Success Managers to provide assistance and resources related to platform functionality, ensuring customer success and customer satisfaction. • Provide clear instructions for customers to resolve platform-related tasks independently. • Take ownership of investigating and resolving platform issues reported by customers. • Keep management informed about ongoing tasks and projects to maintain transparency and keep stakeholders informed.

Requirements

• At least one year of experience in level 1 technical support or a 4-year college degree.

Benefits

• Fully remote. • Competitive salary. • Join a rocketship! We are pioneers of a new market that we are creating. • Take a central and critical role at Placer.ai. • Work with, and learn from, top-notch talent.