Customer Success Business Partner

October 3

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Anaplan

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Planning • Forecasting • Modeling • Supply Chain Planning • Sales Performance Management

1001 - 5000

💰 Secondary Market on 2018-03

Description

• At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning • Our customers rank among the who’s who in the Fortune 50 • Supported by operating principles of being strategy-led, values-based and disciplined in execution • The Customer Success Business Partner (CSBP) is primarily responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions • Handle a portfolio of customers with a key strive to improve the customer's ROI and secure contract renewal • Proactively monitor customer end-user adoption and sponsorship

Requirements

• Customer-first mentality • Proactive attitude • Ability to react with urgency, and remain calm under pressure • Strong project and program management experience • Ability to multitask and prioritize daily and weekly tasks • Run your own business mentality & drive • Strong troubleshooting and problem-solving skills • Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives • Account management or client services background • Adapts well to change and is flexible • Strong communication skills with the ability to communicate and translate technical information to all personas • Able to use technology to handle their customer portfolio • Model building, forecasting, and other applicable experience • Planning and modeling experience is a plus. • Experience with Manufacturing industry is a plus