Principal Customer Success Business Partner

November 5

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Anaplan

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Planning • Forecasting • Modeling • Supply Chain Planning • Sales Performance Management

1001 - 5000

💰 Secondary Market on 2018-03

Description

• At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. • Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform. • Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins. • The Principal Customer Success Business Partner (CSBP) is responsible for ensuring the successful deployment, user adoption, and ongoing health of our Nordic customers and their Anaplan solutions. You will act as the customer’s primary point of contact, collaborating with internal teams such as Partners, Professional Services, and Sales to drive value and deliver exceptional ROI. The CSBP takes a proactive, strategic approach to ensure customer success, expansion, and platform optimisation, helping customers realise full business transformation through the Anaplan platform.

Requirements

• Native Swedish speaker, Finnish speaker desirable • Proven experience in customer success management, account management, or client services within a SaaS environment, preferably in a strategic or enterprise-level role • Deep understanding of business processes, planning, and forecasting • Strong consultative mindset with the ability to align technical solutions with business needs and objectives • Experience in leading customers through digital transformation journeys, focusing on high-impact outcomes • Excellent relationship-building skills, with the ability to collaborate across functions and levels of an organisation • Strong communication and presentation skills to influence both customer stakeholders and internal teams • Experience with planning/modelling software, ideally Anaplan, is a plus