Senior Renewal Manager

6 days ago

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Anaplan

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Anaplan is a leading provider of connected planning and business modeling solutions. The platform enables organizations to transform their decision-making processes using intelligent planning, data management, and predictive insights. Anaplan serves a diverse range of industries, including consumer goods, financial services, and manufacturing, by offering tailored solutions that enhance productivity and drive digital transformation. Recognized by Gartner, Forrester, and IDC, Anaplan is a trusted partner for enterprises looking to improve collaboration and gain a competitive edge through agile and comprehensive planning tools.

Planning • Forecasting • Modeling • Supply Chain Planning • Sales Performance Management

1001 - 5000 employees

Founded 2006

☁️ SaaS

🏢 Enterprise

💸 Finance

💰 Secondary Market on 2018-03

📋 Description

• Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution. • Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle. • Partner with Customer Success and/or Sales team to provide seamless customer support during renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunity. • Successfully negotiate all issues related to renewals • Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan • Respond to questions from Customer and/or Go To Market Organization (internal) on any aspect of renewal. • Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations) • Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com • Maintain an accurate 180 day rolling forecast of renewals within your territory • Archive and maintain all contractual documentation. • Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.

🎯 Requirements

• A “Customer First” perspective and ethos • 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably within an Enterprise SaaS organization • Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.); familiarity with basic revenue recognition policies a plus • Excellent understanding of legal conditions • Strong negotiation skills • The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers. • The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers. • Ability to organize, prioritize, complete activities, and meet deadlines on a daily basis. • Must have strong oral and written communication skills – bilingual Japanese and English.

🏖️ Benefits

• Build your career in a place that thrives on diversity, equity, inclusion, and belonging. • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.