Angaza
Angaza is a sales and customer management software designed to facilitate product distribution for businesses in global markets. It provides cloud-based solutions that streamline operations, enhance customer loyalty, and enable real-time inventory management. With powerful reporting and analytics tools, Angaza helps distributors grow their sales and efficiently manage stock while offering a variety of payment options for life-changing products, including pay-as-you-go devices. With over a decade of innovation, Angaza serves more than 200 global distributors across 50+ countries, aiming to turn consumers into lasting customers and drive transformational growth.
Pay-As-You-Go • Software as a Service • Solar Energy • Clean Energy • Micro-Payments
SaaS Technical Support Engineer
April 15
Angaza
Angaza is a sales and customer management software designed to facilitate product distribution for businesses in global markets. It provides cloud-based solutions that streamline operations, enhance customer loyalty, and enable real-time inventory management. With powerful reporting and analytics tools, Angaza helps distributors grow their sales and efficiently manage stock while offering a variety of payment options for life-changing products, including pay-as-you-go devices. With over a decade of innovation, Angaza serves more than 200 global distributors across 50+ countries, aiming to turn consumers into lasting customers and drive transformational growth.
Pay-As-You-Go • Software as a Service • Solar Energy • Clean Energy • Micro-Payments
📋 Description
• Provide prompt and efficient technical support to customers via helpdesk software and emails. • Guide customers with custom API integration through our public-facing API endpoints. • Collaborating with cross-functional teams, such as product development and customer success, to ensure effective communication and timely resolution of customer issues. • Serve as an escalation point for complex customer issues and provide guidance and support to the team in resolving them. • Troubleshoot complex technical issues, coordinating with engineering teams to refine features and enhance user experiences. • Monitoring common technical support questions and identifying ways for handling those support requests at scale. • Assist with keeping internal and customer-facing support documentation up to date. • Work closely with the engineering and product teams to relay customer feedback and contribute to product improvements. • Participate in regular rotations for on-call coverage, providing emergency support as needed.
🎯 Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related field. • 2-3 years of experience in providing technical support as a service, or quality assurance. • Familiarity with database management and SQL queries. • Experience with Postman and Zapier. • Experience with helpdesk software, such as Zendesk. • Familiarity with project management tools such as Linear, or Jira. • Strong problem-solving skills and the ability to prioritize tasks effectively. • Excellent written and verbal communication skills. • Ability to work collaboratively in a team-oriented environment. • Familiarity with Git & Github is a plus. • Experience with AWS is a plus.
🏖️ Benefits
• Company-sponsored private medical plan • Pension plan with company contribution • Flexible scheduling and time off policies • Knowledge that you're making a positive impact on the world every day you come to work!
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