Customer Success Manager - APAC

3 days ago

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We PowerB2B

Digital Display • List Management • Customer Acquisition & Retention • Interactive Services • Circulation Management

201 - 500

Description

• Problem-solving for internal and external customers. • Providing top quality post-sale support. • Managing internal and external client-facing resources. • Working closely with Customer Success Managers and Operations team. • Identifying and escalating urgent situations requiring attention. • Understanding customer motivations to improve service consistently. • Assisting Customer Success Managers and Sales Directors in projects.

Requirements

• 2+ years of related experience in support. • Experience in demand generation or direct database marketing. • Experience with database products and services is essential. • Must be an exceptional communicator. • Strong team orientation. • Ability to articulate marketing integrated online and offline data-driven solutions.