Application Analyst - Anthology Student
5 days ago
Description
• The Application Analyst supports the Application Consultant and works as a member of a team responsible for delivering and coordinating Managed Services to Anthology customers. • Collaborating with and supporting Application Consultants on specific customer objectives related to user support, configuration, and solution optimization of Anthology Student. • Serving as a backup for the Application Consultant with guidance from the Sr. Manager, as needed. • Identifying and prioritizing incoming customer questions or problems, triaging/escalating issues in a timely manner via ticketing system, email, phones, and/or chat. • Troubleshooting technical issues within Anthology Student software. • Assisting in writing technical documentation, testing, and quality assurance projects as requested. • Supporting various product teams as needed and assisting with assigned projects. • Recommending, maintaining, and updating Anthology Student configurations. • Providing problem resolution for end users, including researching on data and reporting issues, and collaborating to develop potential solutions. • Ensuring reporting is consistent and accurate, troubleshooting issues as they arise. • Coordinating the application of hotfixes, patches, and version upgrades. • Participating in training and development opportunities to enhance knowledge of the Anthology Student SIS product and consulting practices. • Engaging with clients to gather requirements, address inquiries, and provide assistance leveraging expertise in relevant Student software modules. • Documenting client interactions, solutions provided, and relevant information to support project documentation and knowledge sharing. • Contributing to team meetings and discussions, sharing insights and ideas to support project goals and objectives. • Demonstrating a commitment to delivering high-quality service to clients and maintaining professionalism in all interactions. • Creating and updating Salesforce cases for activity management and verbally sharing challenges with co-workers. • Following existing initiative plans or templates, contributing to weekly activity reports and communication, and coordinating weekly activity reports and communication. • This role may require occasional travel.
Requirements
• Minimum two years of experience working with Anthology Student SIS product • Demonstrated exposure and experience of at least two core higher education modules (Financial Aid, Student Accounts, or Academics) • Strong communication and interpersonal skills • Ability to work effectively in a team environment and collaborate with colleagues and clients • Detail-oriented with a commitment to continuous learning and professional growth • Excellent troubleshooting and problem-solving skills • Experience gathering customer expectations and identifying existing issues • Ability to manage and prioritize multiple tasks • Proven effective listening skills • Remains poised and professional under stressful conditions • Self-motivated and directed with keen attention to detail • Ability to quickly re-direct attention and focus between multiple initiatives • Able to influence, negotiate, and build consensus • Fluency in written and spoken English
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