Anthology Inc
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)
1001 - 5000 employees
💰 Venture Round on 2023-01
Global Support Specialist
April 1
Anthology Inc
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.
Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)
1001 - 5000 employees
💰 Venture Round on 2023-01
📋 Description
• Bilingual role supporting Spanish and English-speaking customer base • Focus on Anthology’s LMS, Blackboard • Troubleshooting complex web applications • Managing resolution of technical issues • Providing excellent customer management and communication • Analyzing trends and reporting areas of risk or reward • Collaborating with teams to resolve customer issues • Drafting and reviewing Knowledge Base articles
🎯 Requirements
• Exceptional listening, written, and oral communication skills (English and Spanish requirement with Portuguese as a plus) • At least 2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills • Experience in a self-directed work environment • Demonstrated ability to research and resolve problems using a variety of resources and tools • Strong knowledge of system and database administration principles • Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning • Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security • Light experience with multiple computer operating systems like UNIX/Linux and Windows • Light experience configuring multi-node environments that run enterprise-level applications • Knowledge of Struts, Tomcat, and Weblogic • Fluency in written and spoken English at CEF B2 level or above
Apply NowSimilar Jobs
April 1
Provide support for Spanish and English-speaking customers using Blackboard, Anthology's LMS. Assist in technical issues and customer satisfaction processes.
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