Salesforce Administrator

3 days ago

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Anthology Inc

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Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000 employees

💰 Venture Round on 2023-01

📋 Description

• Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. • Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. • As a member of the CRM Operations team within Enterprise Applications Services, the Salesforce Administrator will be responsible for providing support and configuration of Sales and/or Support Automation applications, including Salesforce Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ for all Anthology lines of business. • The Salesforce Administrator will play an integral role in the success of the group by working on a variety of support requests ranging from simple fixes and configuration work to complex troubleshooting, including integrations and workflow. • Primary responsibilities will include interfacing daily with the Sales, Marketing, Business Operations, Sales Automation and/or Customer Support teams in support of Salesforce Sales Cloud, CPQ, Commerce Cloud, Experience Cloud and/or Service Cloud, and providing administration and support for our Kantata (formerly Kimble) professional services tool within Salesforce.

🎯 Requirements

• 2-5 years of experience in the administration of Salesforce.com in support of a Sales or Support organization • Bachelor’s degree or equivalent experience • Salesforce Administrator Certification • 2 or more years of experience delivering maintenance and support for Kantata PSA • Experience working with custom objects and Flows on the Lightning experience • Strong understanding of how automation applications can be leveraged to improve business processes and the bottom line • Expert functional understanding of systems, databases/database terminology • Proficiency in Microsoft Office applications; must be very capable with Excel (performing pivot tables, Vlookups, etc.) • Clear and articulate oral/written communication skills • Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines • Proven analytical, evaluative, and problem-solving abilities • Strong team and customer service orientation • Fluency in written and spoken English at CEF B2 level or above