Site Reliability Engineer

January 27

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ANYWHERE365®

ANYWHERE365® is a leading omnichannel Dialogue Management Solution and Virtual Contact Center for the Microsoft ecosystem. The company focuses on enhancing customer communications by providing scalable solutions for contact centers, including features such as call routing, AI capabilities, and cloud communications. Integrated with Microsoft Teams, ANYWHERE365® empowers every employee to participate in dialogues, optimizing productivity and enhancing customer experiences. With a focus on compliance and reporting, the company offers CRM integrations with tools like Microsoft Dynamics 365, Salesforce, and ServiceNow.

ServiceNow Integration • Salesforce CRM Integration • AI bots • Zero code Dialogue Studio • Omnichannel contact center

Description

• Join Anywhere365 as a Site Reliability Engineer and ensure the reliability, performance, and security of communication technologies. • Develop and maintain real-time monitoring and alerting systems. • Identify and resolve anomalies and bottlenecks proactively. • Automate infrastructure provisioning, scaling, and patching. • Build self-healing systems and leverage Kubernetes operators. • Analyze and optimize system performance for latency-sensitive services. • Implement cloud cost optimization strategies. • Strengthen system security by enforcing best practices. • Design and execute robust disaster recovery plans.

Requirements

• 5+ years of experience as an SRE, Systems Engineer, or in a similar role with a focus on communications technologies. • Proven experience with cloud platforms, with a strong focus on Azure and experience with Azure Resource Patching for Kubernetes (AKS), VMs (Windows and Linux). • Experience with Microsoft Teams/Skype for Business and Azure Communication Services. • Strong understanding of SIP, VoIP, and related protocols. • Strong understanding of networking concepts and experience with Cisco networking technologies (e.g., routers switches, firewalls). • Experience with scripting languages (e.g., Python, PowerShell, Bash, Terraform, Helm, Pulumi) and automation tools. • Experience with network performance monitoring tools (e.g., Wireshark, tcdump) is a plus.

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