Aphex
Aphex is a company that provides a connected platform for construction delivery teams to manage planning, communication, and reporting. Aphex is designed to replace the traditional use of spreadsheets, files, and whiteboards with an integrated system that connects master schedules, automates updates, and visualizes work plans. This platform helps engineers, planners, and managers to collaborate more effectively, reduce mistakes, and improve project performance by allowing real-time visibility and management of construction projects. Aphex is used in various construction projects, such as highways, building, rail, and earthworks, and offers integrations with tools like Power BI and ArcGIS.
Construction • Technology • Software • SaaS • Engineering
11 - 50 employees
☁️ SaaS
Customer Success Associate
December 20, 2024
Aphex
Aphex is a company that provides a connected platform for construction delivery teams to manage planning, communication, and reporting. Aphex is designed to replace the traditional use of spreadsheets, files, and whiteboards with an integrated system that connects master schedules, automates updates, and visualizes work plans. This platform helps engineers, planners, and managers to collaborate more effectively, reduce mistakes, and improve project performance by allowing real-time visibility and management of construction projects. Aphex is used in various construction projects, such as highways, building, rail, and earthworks, and offers integrations with tools like Power BI and ArcGIS.
Construction • Technology • Software • SaaS • Engineering
11 - 50 employees
☁️ SaaS
📋 Description
Join us on a mission to revolutionize construction planning and make a lasting impact. About Aphex • Aphex believes construction teams deserve better tools than outdated solutions. • Our platform empowers engineers who plan and manage major infrastructure. • We’ve gained traction in the UK and expanded into Australia. • Join a mission to transform an industry with plummeting productivity. The Role • As a Customer Success Associate, help users onboard, activate, and maximize platform value. • Assist with setting up Aphex on major projects for smooth transitions. • Encourage platform engagement through proactive communication and tailored training. • Track metrics, identify improvement areas, and design playbooks. • Develop strong relationships with teams to support renewals and growth. About You • Thrives in fast-paced environments. • Strong communication and interpersonal skills. • Proactive, organized, and eager to learn. • Enjoys problem-solving and technology.
🎯 Requirements
Who you are • You are someone who loves to solve problems and help people. • You are keen to grow your career in Customer Success • You are engaging, genuine, happy and patient. • You are a great communicator. • You want to make a difference to people and the community by tackling a bigger problem. Nice to haves • Experience in Customer Success or Sales adjacent roles • Experience in a fast-moving SaaS environment • Some experience or knowledge of construction is a bonus but is trumped by an eagerness to learn every day of the week.
🏖️ Benefits
What we offer • Competitive starting salary • Opportunities for growth in other areas of the company • Macbook Pro • Flexible, remote-first working with access to a convenient WeWork office in central London • Opportunities to upskill yourself with a Udemy subscription and 1-week training leave • Joining the Aphex team means so much more than just a job; we’re a fun-loving company that believes in enjoying our work.
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