Apiiro
DevSecOps • Application Security • Cloud Security • DevOps • Risk Management
51 - 200
💰 $100M Series B on 2022-11
Customer Success Manager
May 23
Apiiro
DevSecOps • Application Security • Cloud Security • DevOps • Risk Management
51 - 200
💰 $100M Series B on 2022-11
Description
• As a Customer Success Manager, you will be instrumental in building & executing our customers' visions, helping them to be successful & realize value from our solution • Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution • Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success • Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals • Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs • Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted • Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage
Requirements
• At least three years of experience in the security field as a Customer Success Manager or Sales Engineer • Solid oral, written, presentation, collaboration, and interpersonal communication skills • Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc. • Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team • Focused on customer partnership & success, building long-term strategic relationships and champions at all levels • Advantage: Experienced with docker / Kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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