Customer Support Manager - Blended
April 5
Description
• Handle customer inquiries and provide prompt and accurate responses via calls, emails, and chats. • Maintain a high level of professionalism and empathy while addressing customer concerns and resolving issues. • Adhere to a rostered schedule with two rotational weeks off and be willing to work with a camera throughout the day. • Collaborate with internal teams to escalate and resolve customer issues efficiently. • Utilize digital tools and chat software effectively to communicate with customers and track interactions. • Analyze customer problems and propose appropriate solutions, demonstrating a proactive approach to customer service. • Ensuring timely resolution and customer satisfaction. • Demonstrated ability to work effectively in a team environment and handle escalations.
Requirements
• 2 to 5 years of relevant work experience in customer support or related fields. • Graduation is mandatory, with a preference for candidates with experience in recruitment, BPO/KPO, Customer Success, Call center, or SaaS-related fields. • Proficiency in both English and Hindi, with a minimum typing speed of 30 words per minute. • Stable work environment with a reliable Wi-Fi connection (minimum speed of 30 Mbps) and a dedicated work-from-home setup. • Availability and flexibility to work in a rotational shift schedule, including weekends and extended hours. • Comfort and familiarity with digital tools such as Excel, CRM, ticketing systems, chat software, Zoom, Google Meet, and Calendly. • Ability to work in a front-line role handling customer queries for a minimum of 2 years. • Willingness to commit to the current role for a minimum duration and availability to start within a month. • Should be flexible and should be able to adapt to change.
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