NOC Engineer - Overnight

Yesterday

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Apogee, Inc.

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Network Installation • 24/7 Network Support • Network Management • Bandwidth Management • Dense-Capacity Wireless Coverage

51 - 200

Description

• Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions • Use established policies and procedures to provide timely and accurate ticket updates • Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues • Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operating systems • Provide end-to-end network documentation • Participate in an on-call rotation with other NOC engineers • Liaison between engineering group and client staff – both technical and non-technical personnel • Work in a group/team setting

Requirements

• Understanding of the NOC's escalation, incident management, and change management processes and procedures. • Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs • TCP/IP, IP addressing, telnet, SSH experience • Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF) • Experienced supporting Radius, DHCP, and DNS servers • Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers • Strong customer-facing skills and business etiquette • Effective communication skills • Ability to work independently and maintain fast-paced milestones and deliverables • Bachelor's degree in engineering, IT, or commensurate experience • CCNA Certification or better • A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)

Benefits

• An attractive salary • Health insurance plan including Health Savings Account matching program • Monthly technology stipend • Engineering and Technical teams receive cash bonuses for obtaining certifications • Maternity and Paternity leave • Peer recognition program • Career development programs