IT Support Analyst - L1

September 17

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Apollo.io

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Sales Engagement • Lead Generation • Predictive Analytics • Lead Scoring • Sales Strategy

51 - 200

Description

• Install, configure, and provide support for computer systems • Take ownership of user support requests • Diagnose and troubleshoot software, networking, and hardware issues • Provide technical support remotely • Repair hardware malfunctions and resolve issues • Maintain strong internal relationships with colleagues • Handle onboarding, updating, and offboarding of user accounts • Propose enhancements to processes • Maintain accurate inventory records of hardware and software

Requirements

• At least 3+ years of experience in an IT Support Analyst/Service Desk Analyst/IT Engineer role • Experience providing remote support globally • Excellent communication and collaboration skills • Experience administrating macOS, MDM, Google Workspace, and Slack • Experience with Ticketing Systems: Jira or similar • Expertise in large SaaS platform environments • Proficiency with current IT equipment and technologies • Strong understanding of network protocols, firewalls, VPNs, IDP, and network security • Experience administrating Kandji is a plus • Experience administrating Okta is a plus

Benefits

• Great compensation package • Culture that thrives in openness and excellence • Career development efforts for remote employees • Collaborative environment with significant ownership of roles