IT Support Analyst - L2

September 17

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Apollo.io

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Sales Engagement • Lead Generation • Predictive Analytics • Lead Scoring • Sales Strategy

51 - 200

Description

• Play a vital role in ensuring the smooth operation of hardware, software, and systems. • Provide technical assistance and support to Apollo’s employees. • Proactively analyze systems and implement solutions. • Support for computer systems, including hardware and software. • Diagnose and troubleshoot software, networking, and hardware issues. • Provide technical support remotely via collaboration systems. • Repair hardware malfunctions and resolve networking problems. • Handle onboarding and manage user accounts. • Propose enhancements to processes and information security measures. • Maintain accurate inventory records of IT assets.

Requirements

• At least 5+ years of experience in an IT Support Analyst/Service Desk Analyst/IT Engineer role. • Experience providing remote support globally. • Excellent communication and collaboration skills. • Experience administrating macOS, MDM, Google Workspace, and Slack. • Experience with Ticketing Systems: Jira or similar. • Expertise and knowledge in administrating large SaaS platform environments. • Proficiency in working with current IT equipment and technologies. • Strong understanding of network protocols, firewalls, VPNs, IDP, and network security. • Experience administrating Kandji is a plus. • Experience administrating Okta is a plus.

Benefits

• Great compensation package. • Culture that thrives in openness and excellence. • Investments in developing remote employees' careers. • Collaborative team environment.