IT Support Analyst - L2

September 17

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Apollo.io

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Sales Engagement • Lead Generation • Predictive Analytics • Lead Scoring • Sales Strategy

51 - 200

Description

• Install, configure, and provide support for computer systems • Take ownership of user support requests • Diagnose and troubleshoot software, networking, and hardware issues • Provide technical support remotely • Repair hardware malfunctions and resolve networking problems • Maintain strong internal relationships and deliver exceptional customer service • Handle onboarding, updating, and offboarding of user accounts • Facilitate asset purchasing and arrange logistics • Propose enhancements to processes and platforms • Maintain accurate inventory records of IT assets

Requirements

• At least 5+ years of experience in an IT Support Analyst/Service Desk Analyst/IT Engineer role. • Experience providing remote support globally. • Excellent communication and collaboration skills. • Experience administrating macOS, MDM, Google Workspace, and Slack. • Experience with Ticketing Systems: Jira or similar. • Expertise in administrating large SaaS platform environments. • Proficiency in working with current IT equipment and technologies. • Strong understanding of network protocols, firewalls, VPNs, IDP, and network security. • Experience administrating Kandji is a plus. • Experience administrating Okta is a plus.

Benefits

• Great compensation package • Culture that thrives in openness and excellence • Investment in developing remote employees' careers • Collaborative work environment • Empowerment to own your role and experiment with innovative solutions