Lead Fraud Operations Analyst

September 28

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Apollo.io

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Sales Engagement • Lead Generation • Predictive Analytics • Lead Scoring • Sales Strategy

51 - 200

Description

• Design and lead Apollo’s fraud operations program. • Lead fraud investigations and manage dispute performance. • Identify fraud vulnerabilities and design procedures. • Train support teams on verification and handling procedures. • Perform root-cause fraud vulnerability analysis and partner with product teams.

Requirements

• 5+ years of experience in fraud investigations or similar operations roles. • Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). • Hands-on experience managing dispute system performance, chargeback evidence and strategic KPI development. • Vendor relationship and service performance management experience. • Experience creating, writing, and providing training on complex operational processes. • Ownership of fraud system performance and data-driven business rule creation. • An inquisitive and investigative nature. • Willingness and desire to work independently. • Positive, learning mindset along with a detail-oriented, analytical approach to problem solving. • Comfort with team resource prioritization. • People management experience is preferred but not required. • Excellent written and spoken English proficiency.

Benefits

• Great compensation package. • Culture that thrives in openness and excellence. • Investment in remote employees’ careers. • Creative approaches to customer success. • Supportive and collaborative remote team. • Opportunities to experiment and take educated risks.