Project Manager

November 8

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Appen

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Description

• About Appen • Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. • To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. • In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video. • Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. • Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. • At Appen, we are purpose driven. • Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. • We have a learn-it-all culture that values perspective, growth, and innovation. • We are customer-obsessed, action-oriented, and celebrate winning together. • At Appen, we are committed to creating an inclusive and diverse workplace. • We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. • Project Manager - Weekend Opportunity (Thursday - Monday) • Responsibilities: • Delivery to project(s) objectives within project scope, timeline and budget. • Drive continuous project improvements and efficiencies. • Deliver required performance metrics and KPI at or exceeding expectations. • Provide regular project status reporting and in-depth analysis when required. • Build strong client relationships to increase client satisfaction and revenue opportunities. • Drive continuous project improvements and efficiencies. • Coordinate between project team members in a matrix environment. • Manage risks and issues and undertake recovery actions as necessary. • Prepare and implement project plans, prepare reports and project-related materials. • Communicate, with all stakeholders, in a timely, clear and concise manner. • Ensure teams have access to required tools, guidelines and other project resources to meet project requirements. • Provide regular project status reporting and in-depth analysis when required. • Participate in the training and mentoring of new and existing Appen staff. • Adapt to changing project needs and expectations. • Undertake any other miscellaneous tasks as required and requested by senior management. • Required Knowledge, Skills and Abilities: • Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion. • Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change. • Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues. • Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills. • Excellent communication skills; including the ability to present information clearly and concisely writing and verbally. • Must also be an attentive and careful listener and respond appropriately to others. • Driven to focus on quality and service delivery. • Demonstrated time management and organizational skills with attention to details. • Qualifications and Experience: • BS or BA degree from an accredited university or equivalent work experience preferred. • Project management experience in a metric-driven setting, working in a production, operation, or call centre environment. • Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call centre environment. • Hold, or agree to apply for, security clearance to the level as dictated by client requirements.

Requirements

• BS or BA degree from an accredited university or equivalent work experience preferred. • Project management experience in a metric-driven setting, working in a production, operation, or call centre environment. • Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call centre environment. • Hold, or agree to apply for, security clearance to the level as dictated by client requirements.