Senior Tableau Application Support Analyst

3 days ago

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Applied Value Technologies

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Applied Value Technologies (AVT) is a global provider specializing in application services and support. The company adopts a modern approach to application development and support, offering services such as application development, consulting, talent solutions, and supply chain and operations management. AVT leverages cutting-edge technology to provide innovative solutions in e-commerce, human resource management, and customer care. Known for its progressive engagement model and top-tier talent, AVT helps clients realize untapped business value by streamlining processes and enhancing productivity. With expertise in platforms like Oracle, Salesforce, and Workday, AVT bridges the gap between technical application and functional business support, ensuring seamless operations and superior customer service. Their approach emphasizes agile solutions, strategic insights, and the integration of AI-driven technologies to deliver exceptional client outcomes.

Application Development • Application Support • ITSM • IT Consulting • Staffing

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

📋 Description

• Location: Singapore - 100% Remote • This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description. • A little bit about us: Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. • About the Role: Applied Value Technologies is seeking an Application Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Collaboration Applications Department, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. • Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

🎯 Requirements

• Bachelors in Information Technology, Computer Science or related field • 5-8+ years in IT or application support, with deep knowledge of business-critical applications • Relevant certifications such as ITIL, Tableau Certified Data Analyst, Tableau Desktop Certified Professional, Tableau Certified Consultant, etc. • Strong application support expertise, database knowledge, understanding of IT infrastructure. • Intermediate knowledge of SQL such as understanding join types, creating CTEs, and experience with 100+ line queries • Excellent Communication, Customer Service orientation, and collaboration abilities. • Experience with ITSM tools like ServiceNow, Jira, or Remedy. • Deep understanding of the domain, business processes, and the impact of application issues. • Strong troubleshooting, root cause analysis and proactive problem management skills. • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely. • Experience operating with SLAs in a client-facing role in a production environment • Ability to work effectively as part of a team and collaborate with other departments. • Highly organized with the ability to manage multiple cases and tasks simultaneously. • Flexible to work on-call schedule on weekdays and occasionally on weekends.

🏖️ Benefits

• Competitive salary + performance bonus • Flexible time off • Sick leave • Up to 100% employer - paid healthcare benefits (medical, dental, vision) • 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) • 1,200 SGD Learning & development allowance (annually) • 1,200 SGD Health & Wellness allowance (annually) • CPF Contributions made for all Singapore citizens or permanent residents • Employee referral program • 11 paid holidays annually