Applied Value Technologies
Applied Value Technologies (AVT) is a global provider specializing in application services and support. The company adopts a modern approach to application development and support, offering services such as application development, consulting, talent solutions, and supply chain and operations management. AVT leverages cutting-edge technology to provide innovative solutions in e-commerce, human resource management, and customer care. Known for its progressive engagement model and top-tier talent, AVT helps clients realize untapped business value by streamlining processes and enhancing productivity. With expertise in platforms like Oracle, Salesforce, and Workday, AVT bridges the gap between technical application and functional business support, ensuring seamless operations and superior customer service. Their approach emphasizes agile solutions, strategic insights, and the integration of AI-driven technologies to deliver exceptional client outcomes.
Application Development • Application Support • ITSM • IT Consulting • Staffing
Senior Technical Support Specialist
March 13
Applied Value Technologies
Applied Value Technologies (AVT) is a global provider specializing in application services and support. The company adopts a modern approach to application development and support, offering services such as application development, consulting, talent solutions, and supply chain and operations management. AVT leverages cutting-edge technology to provide innovative solutions in e-commerce, human resource management, and customer care. Known for its progressive engagement model and top-tier talent, AVT helps clients realize untapped business value by streamlining processes and enhancing productivity. With expertise in platforms like Oracle, Salesforce, and Workday, AVT bridges the gap between technical application and functional business support, ensuring seamless operations and superior customer service. Their approach emphasizes agile solutions, strategic insights, and the integration of AI-driven technologies to deliver exceptional client outcomes.
Application Development • Application Support • ITSM • IT Consulting • Staffing
📋 Description
• Location: Singapore, 100% Remote • This position is remote and not eligible for relocation. All positions must reside within the country listed within this job description. • A little bit about us: AVT, a Wipro Company is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. • About the Role: Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Product Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Operations department and requires a diverse and flexible skill set for supporting a wide range of applications within our client’s Commerce Engineering products portfolio. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. • Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. • Your Expertise: Bachelor’s degree in computer science, Business, or a similar area • 3-5 years of hands-on technical application, product support, or business process experience. • Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp) • Experience operating with SLAs in a client-facing role in a production support environment.
🎯 Requirements
• Familiar with end-to-end Customer/IT support processes • Adjusts easily to new or changing circumstances. • A collaborative utility player mentality (low ego) with a proactive sense of curiosity • Focuses on achieving results that promote business success. • Demonstrate proactive and professional communication skills with all stakeholders and partners • Maintain a professional, adaptable, and respectful manner • Provide high quality service to all users
🏖️ Benefits
• Competitive salary + performance bonus • Flexible time off • Sick leave accrual • Up to 100% employer - paid healthcare benefits (medical, dental, vision) • 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 paid holidays annually
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