Technical Account Manager - Developer Evangelist (Remote)

August 2

Apply Now

Receive Emails with Similar Jobs

AppSamurai

WebsiteLinkedInAll Job Openings

One-Stop-Shop AdTech Platform for mobile growth, optimized for ROAS— Simplified, risk-free growth for apps and games.

Mobile Marketing • App Analytics • Mobile Ad Management • Mobile Gaming • User Acquisition

51 - 200

💰 $2.4M Series A on 2020-02

Description

• Taking ownership of the SDK integration process by creating solid documentation, creating sample scenarios for support, and guiding developers for specific scenarios like customization, conversion tracking, monetization • Ensuring that customers achieve success and get the best value of the product with a seamless integration process. • Ensuring that the customer is live with Storyly at the planned dates • Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources • Fielding and troubleshooting customer support requests by coordinating, escalating and following up with Development and Product teams. • Creating and updating customer documentation and training materials as needed • Always looking for new ways you can make our integration process more robust and make customers feel even more successful • Serve as a technical advisor and partner to clients, aiding in their understanding and utilization of our platform’s capabilities. • Reducing the number of the reoccurring issues, problems and bottlenecks • Tracking current customer SDK versions to make sure they won’t face the reoccurring crash and bugs.

Requirements

• You have an Engineering degree in Software Development, Computer Science, or other related fields or equivalent experience in mobile industry • You have at least 2 years of experience in mobile space, technical-sales experience is a plus • You are natural problem-solver with an analytical mind • You have a technical mindset and an excellent understanding of technical drawings • You are great communicator with the ability to explain complex topics in a simple way with excellent command of English at native or professional level • You enjoy working in international cross-functional teams • You have an extensive know-how on web based content management platforms, mobile development ecosystem, and new technological improvements on mobile space

Benefits

• Create a network of highly specialized developers around the world as a subject matter expert • A highly collaborative startup culture and structure working on global products • Dedicated technology budget for remote work • Dedicated self-development training budget • Private complementary health policy that covers all family members • A dedicated stock option plan in the USA as a shareholder based on personal development and contribution • Be part of a team dedicated to improving each other personally and professionally • Gain first-hand mobile marketing and technology experience in one of the fastest-growing industries • A formal training curriculum that covers the entire mobile advertising ecosystem • Weekly community training sessions presented by co-workers for co-workers