Technical Outcomes Consultant

February 25

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Appspace

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Appspace is a workplace experience platform designed to enhance communication and management within physical office spaces. It offers a comprehensive suite of tools including digital signage, space reservation, employee apps, intranet solutions, and visitor management, all centralized in a single platform. Appspace integrates with popular workplace tools like Microsoft Teams and Google, allowing users to manage employee communications, office spaces, and workplace technology seamlessly. The platform is designed to improve the office experience by connecting people, places, and spaces, making it ideal for hybrid work environments and frontline workers. Appspace aims to consolidate tech stacks while ensuring easy management and communication within organizations.

IPTV • video walls • kiosks • room booking • dashboards

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

💰 Private Equity Round on 2019-12

📋 Description

• About Appspace: • At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. • The Technical Outcomes Consultant is a key role within the Customer Care team, responsible for ensuring that our enterprise-level customers achieve their desired business outcomes using our SaaS product. • This involves a deep understanding of the customer's business needs, technical expertise in our product and related technologies (SharePoint, PowerShell, Azure/GCP), and strong relationship management skills. • The Technical Outcomes Consultant will serve as a trusted advisor, guiding customers through the technical aspects of product implementation, adoption, troubleshooting or issues that arise and optimization. • They will also play a key role in mentoring and guiding other members of the Customer Care team and will be directly involved in troubleshooting and resolving technical issues for our most strategic accounts.

🎯 Requirements

• 3-5+ years of experience in a technical customer-facing role (e.g., technical account management, sales engineering, solutions consulting). • Proven track record of successfully managing enterprise-level customer relationships and driving technical outcomes. • 3-5+ years of experience with SharePoint administration and PowerShell automation. • Deep understanding of SaaS technologies, architectures, and deployment models. • Strong knowledge of SharePoint administration, configuration, and security best practices. • Proficiency in PowerShell scripting for automation and management tasks. • Knowledge of Azure/GCP and good device management skills are highly desirable. • Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with diverse technical and business audiences. • Strong problem-solving and analytical skills, with a proactive and solution-oriented mindset. • Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively. • Demonstrated leadership potential and ability to mentor and guide others. • Passion for customer care and a commitment to continuous learning and professional development.