Customer Billing Specialist

March 10

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Apryse

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Apryse is a leading provider of document processing technology that offers SDKs and end-user applications for generating, converting, viewing, editing, and signing documents. It serves a diverse range of industries, including public sector, healthcare, legal, and financial services, enabling businesses to streamline their document workflows within secure, scalable solutions. With robust tools for integration into existing platforms and user-friendly applications, Apryse caters to innovative startups as well as Fortune 500 companies, emphasizing speed, reliability, and comprehensive support for developers.

PDF Development Toolkits • Mobile PDF Libraries • Electronic Document Processing Technology • Business-ready Enterprise Document Solutions • PDF SDK

201 - 500 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2021-05

📋 Description

• Apryse is seeking a Customer Billing Specialist for our global operations. • This is a hands-on role, with the opportunity to grow into other roles over time. • This role is well suited for someone who loves engaging with customers and is ready to prove they can lead the customer invoicing process. • As a valued member of our Finance and Operations team, you will be responsible for leveraging our newly implemented ERP (NetSuite) to perform customer invoicing and communication of invoices to customers. • Identify errors in supporting invoice documentation prior to invoice cycle and work to resolve errors with internal and external parties. • Customer billing portal administration. • Identifying and leading the business changes needed to streamline invoicing and minimize the occurrence of overdue accounts. • Working with other team members to ensure the delivery of great customer service throughout the lifecycle of quoting, contracting, invoicing and payment. • Acting as one of the primary contacts for customer inquiries, including order/payment status, account issues, license configuration, etc. • Acting as a liaison between customers and internal team members to ensure billing inquiries are resolved in a timely manner. • Assist Collection Specialist as needed. • Learning the Apryse business, including product capabilities and competitive advantages.

🎯 Requirements

• 3+ years of experience in a similar customer-facing role. • Candidate must sit in the Eastern time zone • Experience using an ERP for invoicing and managing accounts receivable, NetSuite, Salesforce, and Tesorio a plus. • Excellent communication (both written and verbal) with strong negotiation skills. • Excellent organizational skills and results driven mindset. • Ability to work in a fast-paced environment while maintaining a sense of fun.

🏖️ Benefits

• Competitive salary commensurate with experience and qualifications. • A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. • Highly autonomous and entrepreneurial environment. • Annual recurring WFH allowance for you to purchase items you need for your home office. • Ongoing support for learning development so you can master your craft. • Work with the hardware you're most comfortable with (Windows or Mac). • Diverse and inclusive workplace where we all learn from each other. • Excellent work-life balance with a flexible remote work environment.