Solutions Engineer

December 2, 2024

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Apryse

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Apryse is a leading provider of document processing technology that offers SDKs and end-user applications for generating, converting, viewing, editing, and signing documents. It serves a diverse range of industries, including public sector, healthcare, legal, and financial services, enabling businesses to streamline their document workflows within secure, scalable solutions. With robust tools for integration into existing platforms and user-friendly applications, Apryse caters to innovative startups as well as Fortune 500 companies, emphasizing speed, reliability, and comprehensive support for developers.

PDF Development Toolkits • Mobile PDF Libraries • Electronic Document Processing Technology • Business-ready Enterprise Document Solutions • PDF SDK

201 - 500 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2021-05

📋 Description

• We're looking for experienced Solutions Engineers to support prospective or existing customers in evaluating, testing and implementing Apryse’s technology (SDKs). • This involves reviewing technical customer requirements as well as close collaboration with clients to provide effective and timely technical support and guidance throughout the evaluation phases. • You will be a Apryse technology evangelist and an expert in unpacking, interpreting, and solving business requirements/pains with customers across a wide variety of industry verticals. • You will be communicating closely with Apryse sales and product engineering stakeholders to ensure customer expectations align with licensing options and proposals. • Provide product demonstrations, and assistance with demo version installations or beta implementations of Apryse’s SDKs. • Proactive work with customers either via email or on calls to assess their current technical pains and scope out key technical requirements with regards to functionality, platforms and file formats customers need to support in their products or services. • Collaborate closely with the sales and product engineering teams to review customer requirements and propose solutions that optimize value for both the customer and Apryse. • Provide customer feedback on requirements or usability of Apryse products to product engineering teams. • Debug customer application source code to diagnose and address any errors/bugs, or provide guidance in implementations. • Engage in Javascript and any other applicable programming languages such as Java, C#, or C/C++ to develop and debug/support Apryse products. • Propose and adapt solutions as necessary to ensure appropriate support of all key customer stakeholders. • Manage all technical support tickets throughout the pre-sales process, and alert the Apryse sales team of potential risks to the sales opportunity. • Work with Apryse sales associates to enhance their product knowledge and technical acumen in their communication with clients. • Stay abreast of competitor solutions, electronic document standards, industry developments, trends and emerging technologies.

🎯 Requirements

• 3+ years experience developing complex software projects with a Bachelor's degree in Computer Science or similar program. • 2+ years experience in solutions architecture, solution integration/delivering, troubleshooting/debugging, or other equivalent experience interfacing with customers in-depth on technical issues. • Language Skills : Proficiency in Spanish is required, with French, German, Italian or Arabic considered a plus. • Solid experience with web development technologies and frameworks (C#, PHP, ASP.NET, HTML5 Stack, JQuery, JavaScript, JSON, AJAX, RESTful APIs). • Internet architecture, and mobile application development (i.e. Android, iOS, UWP). • JavaScript expertise (or willingness to learn Javascript) and up-to-date with the latest trends (e.g. ES6/7, CSS3, React/Angular, NPM/Yarn, Webpack/Parcel, responsive web design, etc.). • Portfolio (GitHub or technical blogs) and experience building and debugging complex systems in a team environment. • Excellent communication skills, both written and verbal. • Exceptional organizational, problem-solving and analytical skills. • Ability to maintain focus and prioritize in a fast-paced environment. • Self-motivated and self-managed with a high degree of dependability. • Experience with C/C++ development would be a plus. • Knowledge and/or interest in computer graphics, document formats/processing (especially page description languages such as PDF, SVG, XPS, PostScript), image compression technologies, and AI. • Flexible and with experience working as part of multi-disciplinary teams. • Thirst for knowledge, with a strong initiative and drive to go above and beyond.

🏖️ Benefits

• Competitive salary commensurate with experience & qualifications. • A comprehensive extended benefits package. • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. • Highly autonomous and entrepreneurial environment. • On going support for learning development so you can continue to master your craft. • Work with the hardware you're most comfortable with (Windows or Mac). • Diverse and inclusive workplace where we all learn from each other. • Excellent work-life balance with a flexible remote work environment.