Head of Customer Success

July 21

Apply Now

Receive Emails with Similar Jobs

Aptem

WebsiteLinkedInAll Job Openings

Innovative, award-winning technology, that advances skills and employability programme delivery.

Onboarding • Enrolment • Learner assessment • Manage commercial training & CPD courses • EdTech

51 - 200

Description

• At Aptem we’re passionate about creating technology solutions that enable people to learn and improve their lives. • Lead our Customer Success team to ensure targeted customer outcomes and drive retention and growth. • Be a data-driven and customer-centric leader in a complex and highly-regulated space. • Leverage technology, build scalable processes, and coach Your team of Customer Success Managers.

Requirements

• Own and manage the Customer Success offering within Aptem, ensuring that customer outcomes are tracked and achieved • Manage the Customer Success team, coaching and developing team members • Increase renewal rates and decrease churn • Expand revenue through cross-sell and up-sell • Influence future lifetime value through higher product adoption, customer satisfaction, and overall account health • Drive new business growth through greater advocacy and referenceability

Benefits

• 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday. • Option to take up to 1 day of paid volunteering leave every year. • Half a day off at the end of the working week during July and August. • Option to purchase up to 5 days of additional leave. • Company pension scheme. • Life insurance. • Private health insurance with Aviva. • Discounted gym membership. • Retail and other discounts. • Employee Assistance Programme. • Learning and development budget. • Regular paid social events throughout the year.