Senior Solution Architect
November 9
💃 Anywhere in Latin America – Remote
💵 $25 - $40 / hour
⏳ Contract/Temporary
🟠 Senior
💻 Solutions Engineer
Description
• 40hr/week freelance fully remote role. • Be the technical point of contact for customers throughout their entire lifecycle. • Work closely with customers to integrate, scale, and optimize the platform’s real-time communication capabilities. • Manage critical customer support during out-of-office hours for engineers in the UK. • Collaborate with Sales, Customer Success, and Engineering to deliver custom solutions and technical guidance.
Requirements
• Fluent in both English and Mandarin, with excellent verbal and written communication skills. • Strong background in real-time protocols such as WebSockets, MQTT, and Server-Sent Events, as well as cloud infrastructure, serverless, and distributed systems. • Extensive experience providing technical support to enterprise customers, troubleshooting complex issues, and collaborating with engineering teams to deliver solutions. • Experience in both pre-sales and post-sales technical roles, ideally in a SaaS or cloud platform environment. • Hands-on experience with messaging systems like Kafka, APIs, and coding languages such as JavaScript, Objective-C, Java/Kotlin, C#, Go, Ruby, or Python. • Strong ability to manage and prioritize customer issues based on impact and urgency, providing timely and effective resolutions. • A proactive learner and self-starter, comfortable tackling challenging technical problems in a fast-paced environment.
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