Senior Solution Architect
November 9
Description
• This is a 40hr/week freelance, fully remote role. • You will be the technical point of contact for customers throughout their entire lifecycle, from pre-sales to post-sales support. • Work closely with customers to integrate, scale, and optimize the platform’s real-time communication capabilities into their applications. • Ensure a seamless customer experience by diagnosing and resolving complex technical problems. • Collaborate with Sales and Customer Success to deliver custom solutions and technical guidance. • Manage critical customer support during out-of-office hours for engineers in the UK using PagerDuty for urgent issues.
Requirements
• Fluent in both English and Mandarin, with excellent verbal and written communication skills. • Strong background in real-time protocols such as WebSockets, MQTT, and Server-Sent Events, as well as cloud infrastructure, serverless, and distributed systems. • Extensive experience providing technical support to enterprise customers, troubleshooting complex issues, and collaborating with engineering teams to deliver solutions. • Experience in both pre-sales and post-sales technical roles, ideally in a SaaS or cloud platform environment. • Hands-on experience with messaging systems like Kafka, APIs, and coding languages such as JavaScript, Objective-C, Java/Kotlin, C#, Go, Ruby, or Python. • Strong ability to manage and prioritize customer issues based on impact and urgency, providing timely and effective resolutions. • A proactive learner and self-starter, comfortable tackling challenging technical problems in a fast-paced environment.
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