ASAPP
ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.
Artificial Intelligence • Contact Center • Customer Experience • Digital Transformation • Call Centers
Backend Software Engineer
5 days ago
ASAPP
ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.
Artificial Intelligence • Contact Center • Customer Experience • Digital Transformation • Call Centers
📋 Description
• At ASAPP, we are focused on building AI solutions that address complex customer service challenges. • Our technology is designed to automate and optimize large-scale customer interactions. • We are looking for individuals passionate about AI and technology. • You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity. • We aim to empower businesses with secure, scalable solutions that meet their specific needs. • We are seeking talented backend engineers to join our product engineering teams and work on innovative projects. • In this role, you will be involved in developing Conversational User Interfaces and collaborating with Machine Learning Engineers.
🎯 Requirements
• Bachelor’s degree in Computer Science or related field, or equivalent experience • At least 4+ years of back-end software development experience • Programming experience in Go, Python, Java, or NodeJS
🏖️ Benefits
• Competitive compensation • Stock options • Healthcare for the family group • Wellness perks • Learning & development stipend • Connectivity (mobile phone & internet) stipend • Mac equipment3 • weeks of vacation • English lessons
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