ASAPP
ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.
Artificial Intelligence • Contact Center • Customer Experience • Digital Transformation • Call Centers
Insights Data Analyst
March 15
ASAPP
ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.
Artificial Intelligence • Contact Center • Customer Experience • Digital Transformation • Call Centers
📋 Description
• At ASAPP, we are focused on building AI solutions that address complex customer service challenges. • Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. • We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. • You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. • We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement. • We are looking for an Insights Data Analyst to join our Sales and Customer Success teams who support ASAPP’s goal to reduce the need for excessive labor. • The Analyst will provide data-driven solutions that will empower our existing customers to maximize the value they receive from ASAPP and help prospective customers see the potential value they will receive from ASAPP. • The primary responsibilities of the role will include conducting ad hoc data analyses, providing recommendations, and crafting narratives around performance and opportunities. • The ideal candidate is a self-starter who has strong technical skills and the drive to own the end-to-end completion of various data-related projects (including writing queries, designing dashboards and building slide decks).
🎯 Requirements
• Bachelor’s degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience • 2-4 years of experience manipulating and uncovering insights from large data sets • Advanced SQL skills, including the ability to write new queries and interpret existing queries • Experience with data visualization tools (e.g. Sisense, RStudio, Tableau, etc.) and an ability to create simple yet impactful data visualizations from complex data sets • Ability to produce end-to-end slide decks to be presented to non-technical audiences • Familiarity with database systems and data warehousing concepts
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