Compliance Team Lead

December 10

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Ashbury - The Product Information People

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Label Validation • Label Compliance • Regulatory Advice • Specification Approval • Food Information Regulation (FIR) Compliance

51 - 200 employees

📋 Compliance

Description

• We are looking for a Team Lead to join our Manufacturing and International Department. • You will be leading a team of experts, to deliver product information reviews and advice to one or more clients. • You will support your team to ensure ways of working are efficient and effective in delivering quality services. • You will be the technical face of Ashbury to your client(s), called upon to resolve issues, discuss ways of working and support the sale of new services. • You are accountable for the delivery of services to one or more clients, ensuring resource levels are just right. • The advice and information provided to our client(s) is accurate, timely, risk based, safe, legal and commercially competitive. • This role is key to the delivery of our services to our clients. • On a day-to-day basis you will report into a Technical Controller. • You will be responsible for day-to-day management of one or more client accounts. • Facing the client, to support and enable the delivery of Ashbury services to our clients. • Facilitating delivery by ensuring clear guidance is provided to the client/Suppliers and client expectations are managed. • Ensuring the delivery of clients’ work to agreed expectations. • Resolving and/or escalating any issues with resourcing and workload. • Being the first point for matters of escalation from Senior Advisors. • Being the first point of contact for technical & regulatory issues raised by the client. • Being the first point of contact for Business Development or the Account Management Team on queries relating to quoting, TATs and resource availability. • Line managing Advisors and Senior Advisors within the Advisory Services Team. • Deputising for the Team Manager & Technical Controller, as required. • The daily support for your team members. • Ensuring that Senior Advisors create and maintain any relevant support documentation. • Monitoring and raising performance concerns (internal performance and external client concerns). • Identifying and communicating training needs. • Improving and implementing agreed ways of working. • Having a clear commercial awareness e.g. income generation and impact of workload on income. • Providing accurate and timely feedback for Ashbury and client reports, including governance reports. • Maintaining and growing technical expertise, relevant to the client or subject matter area.

Requirements

• Knowledge • Essential • Degree level educational qualifications in food or regulatory subject with sound technical knowledge, or able to demonstrate excellent relevant experience • In-depth regulatory and/or technical knowledge in area of responsibility, including codes of practice, policies and guidance • Good understanding of legal requirements, challenges and consumer trends relating to product information • Maintain an awareness of relevant changes in the regulatory environment due to new legislation, case law, guidance • Confident to share knowledge and experience with customers and internal colleagues. • Knowledge of a variety of categories of work, including but not limited to, non-food, pet food, baby food, supplements, beers, wines & spirits, and food safety. • Experience • Essential • Practical experience of using specification or artwork packages • Minimum 2 years of experience of working in a technical/regulatory role, or in a related field • Fluent in spoken and written English • Fluent in spoken and written language required for market/region • Demonstrable experience of independent working, managing your own workload and time management • Demonstrable experience of workload planning • Demonstrable risk-based decision making • Confident to apply requirements to product information and communicating decisions to clients. • Welcomes personal development, has undertaken a management development programme or keen to participate in one. • Fluency in one or more other languages • Deliver, support and input to relevant strategic initiatives • Excellent oral, written communication skills, including IT and presentation skills • Able to explain complex requirements in a simple way • Identifies areas of development within the team and supports the growth of colleagues through training, mentoring and coaching • Ability to research and gather information using available resources • Welcomes guidance and understands the commercial environment • Identifies improvements, to help increase profitability • Stress resilient and able to work against tight deadlines • Positive approach to opportunities to develop into new areas as Ashbury grows • Consistently works at expected work rate and to a high level of accuracy. • Work efficiently in a team to ensure a consistent approach is applied for each client. • Clearly demonstrates the Ashbury Values by being trustworthy, positive and welcoming to people and ideas.

Benefits

• Home based role* • 25 days annual leave plus public holidays as standard* • Additional annual leave depending on length of service • Option to buy or sell additional annual leave • Charity days and time off to support your favourite charity • Payroll Charity giving scheme • Cycle to Work scheme and much more!