ASL HR Solutions
ASL HR Solutions is a company specializing in providing comprehensive human resources software solutions. Their tools cover a wide range of HR functionalities, including talent acquisition, human capital management, time and talent management, learning management, and pension management. Founded in 1989, ASL HR Solutions is known for its expertise in HR technology, process management, best practices, and compliance. The company offers various delivery models for its services—from on-premises installations to cloud-based Software-as-a-Service and hybrid models—all centered around a unified platform that supports the entire employee lifecycle from hire to retire. ASL takes pride in providing configurable software solutions, allowing customers to make modifications without incurring additional customization costs. With a focus on customer satisfaction, ASL HR Solutions serves an international clientele with its flexible, domain-specific HR platforms.
HR Software • Payroll • Time & Attendance • Compensation Planning • Performance Management
Technical Support Analyst
November 10, 2024
ASL HR Solutions
ASL HR Solutions is a company specializing in providing comprehensive human resources software solutions. Their tools cover a wide range of HR functionalities, including talent acquisition, human capital management, time and talent management, learning management, and pension management. Founded in 1989, ASL HR Solutions is known for its expertise in HR technology, process management, best practices, and compliance. The company offers various delivery models for its services—from on-premises installations to cloud-based Software-as-a-Service and hybrid models—all centered around a unified platform that supports the entire employee lifecycle from hire to retire. ASL takes pride in providing configurable software solutions, allowing customers to make modifications without incurring additional customization costs. With a focus on customer satisfaction, ASL HR Solutions serves an international clientele with its flexible, domain-specific HR platforms.
HR Software • Payroll • Time & Attendance • Compensation Planning • Performance Management
📋 Description
• The Technical Support Team Lead provides technical support and assistance pre and post implementation. • Conduct remote software installations while communicating in English and French if possible. • Learn all ASL HR applications to diagnose client issues. • Ensure escalated client concerns are resolved and manage internal bug tracking. • Use JitBit Help Desk tools for research and resolution. • Communicate effectively with internal/external clients at all levels.
🎯 Requirements
• At least 2 years of experience providing end user application support • IT degree or diploma • SQL knowledge • Expert in MS Excel • At least 1-2 years experience with software deployment and updates
🏖️ Benefits
• Hybrid Schedule (50/50- office/home) • Professional work environment • Flexibility to learn something new every day
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