ASL HR Solutions
HR Software • Payroll • Time & Attendance • Compensation Planning • Performance Management
Technical Support Analyst
November 10
ASL HR Solutions
HR Software • Payroll • Time & Attendance • Compensation Planning • Performance Management
Description
• The Technical Support Team Lead provides technical support and assistance pre and post implementation. • Conduct remote software installations while communicating in English and French if possible. • Learn all ASL HR applications to diagnose client issues. • Ensure escalated client concerns are resolved and manage internal bug tracking. • Use JitBit Help Desk tools for research and resolution. • Communicate effectively with internal/external clients at all levels.
Requirements
• At least 2 years of experience providing end user application support • IT degree or diploma • SQL knowledge • Expert in MS Excel • At least 1-2 years experience with software deployment and updates
Benefits
• Hybrid Schedule (50/50- office/home) • Professional work environment • Flexibility to learn something new every day
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