Systems Administrator ( Verint Workforce Management experience ) ( remote )

April 5

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AssistRx

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Specialty therapy initiation and patient support company delivering informed access and improved outcomes.

Specialty Pharmaceutical Industry • Prior Authorizations • HIPAA Consent • Specialty Patient Support Services • Health Care Technology

501 - 1000

Description

• Coordinate work between administrators and the Service Desk Manager, utilizing Jira for task management. • Design, implement, and maintain server and cloud platform environments for new applications. • Support and administer application backends both on premise and in the cloud. • Manage and support monitoring, scripting, and compliance applications. • Act as a liaison with manufacturers and vendors of hardware and software products for problem diagnosis and resolution. • Perform system monitoring, ensuring the integrity and availability of all applications, server resources, systems, and key processes. • Review, recommend, and implement required system upgrades and patches. • Develop and maintain documentation for users' needs and requirements. • Participate in client/project meetings as needed to ensure smooth transition of developmental projects into production. • Interface with users of Information Technology, resolving problem situations in a professional manner and communicating pertinent informatio...to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. • Sets work schedules and mentor other administrators as required. • Performs other related duties as assigned by management.

Requirements

• Bachelor's Degree (BA) from four-year college or university, or five years of related experience and/or training, or equivalent combination of education and experience. • Proven experience in system administration with a focus on software management. • At least 3 years previous experience required; previous experience in Managed Care and Medicare strongly preferred. • Must be an expert in Microsoft Products including Active Directory, Server, and office 365 Administration. • Must understand the concepts for a highly effective Service Desk ...Library (ITIL) body of knowledge. • A strong commitment to teamwork is required. • Experience in creating effective standards and documentation for networked systems is necessary. • Attention to detail and a positive customer service attitude is required. • Certification in relevant technologies (e.g., Microsoft Certified: Azure Administrator Associate, MCSE, etc.) • Verint Workforce Management experience • Microsoft 365 Administration experience. • Jira Cloud Administration experience. • Experience with PowerShell scripting. • Experience deploying both on-premise and cloud applications.

Benefits

• Competitive pay structure. • Matching 401(k) with immediate vesting. • Medical, dental, vision,...s, & short-term disability insurance.