Operations Technician - Application Balancing

7 hours ago

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Associated Bank

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Commercial and Business Banking • Commercial Real Estate Lending • Treasury Management, Capital Markets and Insurance Services • Consumer Banking • Residential Mortgage and Home Equity Lending

1001 - 5000

Description

• Under general supervision, performs a variety of operational tasks for a moderately complex-to-complex process or functions. • Takes accountability for entire process from receipt of work to resolution and closure along with researching any issues that may arise. • Tasks require coordination of information among various operational areas and customers. • Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed. • Receiving and reviewing incoming work and contacting appropriate resources as needed. • Entering transactions into PC, verifying accuracy; and balancing general ledger accounts. • Resolving complex customer issues using multiple resources and records. • Perform fast, effective, accurate, and courteous service to customers and banks. • Preparing, editing, distributing, and/or correcting specialized and/or complex documents. • Provide regular reports on customer feedback and trends in problems or situations involving various product activities. • Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable.

Requirements

• Education Associate's Degree or equivalent combination of education and experience. • Experience 2-4 years Business, Finance or Operations. • Required 3-5 years Banking, Financial Services or Operations.

Benefits

• Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits.