Technical Content Designer
December 4
Description
• Analyze, write, edit, curate, and publish complex procedures and guidelines • Collaborate with subject matter experts to enhance agent proficiency and customer experience • Simplify technical concepts into user-friendly documentation • Maintain and update documentation based on user feedback and changes • Ensure content meets accessibility standards and design consistency
Requirements
• Bachelor’s degree in English, Communications, Business Administration, or a related field, or equivalent work experience • 1+ years of leading projects, teams, or process • 3+ years in technical writing/content design services • Knowledge of technical writing and content design models and principles • Strong working knowledge of various software programs- Microsoft Office 365 including Copilot, Visio and other similar • 2+ years of experience in the financial services, mobile, home warranty, or auto industry • Knowledge of web-based software applications or authoring tools- Helpjuice, ServiceNow, RoboHelp, or other content management systems (CMS) • Preferred knowledge and/or experience of animation software tools for videos, photography, design, web, UX and more- SnagIt, Vyond, Adobe Captivate, and Adobe Creative Cloud
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