Amplified Enterprise Productivity and Employee Satisfaction • IT End User Support • Asset Management • Network Operations Support • Contract Management
5 days ago
Amplified Enterprise Productivity and Employee Satisfaction • IT End User Support • Asset Management • Network Operations Support • Contract Management
• The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. • Projects often involve network, server, or software implementation and upgrades, and PC deployment. • The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. • The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. • Projects may vary in number, size and complexity. • Applies company policies and procedures to resolve a variety of issues. • Works on problems of moderate scope. • Receives general instructions on routine work and detailed instructions on new projects. • Manages multiple, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Participate in internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders. • Coordinate and assist with regularly scheduled meetings with core teams. • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. • Other duties as required.
• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience • SQL knowledge and experience • Builds productive internal and external working relationships • Exercises judgment within defined procedures and practices to determine appropriate action • Understanding of project management teams, resolving conflict, and meeting schedule timelines • Excellent communication skills (verbal, written, documentation) • Ability to work on multiple projects and assignments concurrently • Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance • Experience creating spreadsheets, presentation material, and project/process documentation • Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks • Ability to collaborate with stakeholders and communicate project updates to client executives.
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