Customer Reliability Engineer - Infra

July 4

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Astronomer

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201 - 500

💰 $213M Series C on 2022-03

Description

• Provide solutions to customers to make them successful using our products. • Troubleshoot Customer environments and engage in active triaging with customers. • Participate in on-call rotation for weekend coverage. • Provide feedback to the product development teams on customer needs and pain points. • Build out our monitoring and alerting systems. • Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible. • Help direct the architecture of the products and contribute where possible. • Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production. • Participate remotely within a fully distributed team. • Enhance and Enrich customer documentation. • Work with the latest Technology and multi-cloud implementations.

Requirements

• 3-4 years of experience, preferably with large, complex SaaS infrastructures operating at scale. • About 2 years of experience with Kubernetes. • Experience managing a Production distributed system with at least one major cloud provider (AWS, GCP, Azure). • Good network experience with one of the major clouds. • Good Linux experience. • Knowledge of how to operate and monitor issues for distributed systems. • Experience with observability tools. • Previous experience in handling customers issues (internal and external). • Good communication skills. • DevOps or CI/CD experience. • Python scripting. • Good troubleshooting skills.