Manager, Instructional Design

March 11

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Asurion

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As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.

Mobile Protection • Mobile Security Apps • Technology Services • Technology Protection • Extended Warranty

10,000+ employees

💰 Funding Round on 2018-08

📋 Description

• The Manager of Instructional Design is responsible for developing training strategies and content for Asurion’s internal clients through the Instructional Design team. • She or he will partner with various stakeholders, including Operations, Change Management, Process Improvement, and others to define success requirements, outline the optimal delivery vehicle for specified training, and develop and deliver on the learning experience and material through a team of professional Instructional Designers. • The Instructional Design team will look to this person for thought leadership in the latest training techniques, methodologies, and distribution channels. • Lead a team of instructional designers, both senior and professional level, to develop and deliver on internal training strategies and content . • Provide frequent feedback and coaching on professional development and instructional design technique • Manage multiple learning projects • Manage the creation of a wide array of learning solutions including but not limited to: Computer-based trainings, Instructor-led trainings, Learning games, Virtual learning, Simulations, VR/AR training, Mobile applications and Motion graphics/animations • Partner with Customer Solutions, Client Management, and other internal teams to build a deep understanding of needs and develop learning strategies and client-specific content that aligns with needs; brings strategies to life. • Assess the current state of training content across Asurion’s businesses and drive improvements, creativity and innovation in the way training content is displayed and distributed • Utilize research on the latest trends and techniques to develop content that resonates with today’s experts • Drive the usage of new technologies that help drive engagement and business results • Assist with developing and executing multimedia training strategies, specifically the expanded use of just-in-time videos, games, and AR/VR • Assist with the identification and management of new training distribution platforms (as needed) • Hire and manage freelance labor to assist with projects when appropriate • Some domestic travel may be required

🎯 Requirements

• 3-5 years’ experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials; creative writing and other creative design experience also applicable • 3-5 years' experience in people leadership. • Bachelor’s Degree OR equivalent combination of education and experience. • Superior organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks; • Willingness to go the extra mile to meet all deadlines • Exceptional client relations skills • Ability to quickly learn and translate company vernacular and technology • Knowledge of adult learning theory and delivery methodology • Experience with Instructional Design authoring tools such as Articulate Storyline, Rise, and linear video editing tools such as After Effects and Camtasia • Knowledge of the latest learning trends • Working knowledge or experience with Learning Management Systems • Understanding of next-gen technologies related to cloud, mobile, social, or big data • Hands-on experience with mobile or home technology preferred