Mid-Level Support Engineer
September 17
Description
• Diagnose and resolve client issues primarily related to Laravel, ensuring timely and effective solutions. • Provide top-tier support to clients through chat, email, and phone, maintaining clear and friendly communication. • Accurately document all client interactions and technical issues in our support ticketing system. • Work closely with our development team to escalate and resolve complex issues, ensuring a smooth handoff and resolution. • Contribute to the support knowledge base by documenting solutions to common issues and sharing best practices with the team. • Stay up-to-date with the latest developments in Laravel to provide informed and effective support.
Requirements
• Strong experience with Laravel. • Optional: Familiarity with ReactJS and WordPress. • Understanding of web technologies, databases, and API integrations. • Excellent verbal and written communication skills. • Ability to explain complex technical issues to non-technical users in a clear and concise manner. • Strong analytical skills with a proactive approach to identifying and resolving issues. • Ability to work independently and manage time effectively. • Availability to work the required afternoon shift from 4 PM to midnight or 5 PM to 1 AM (Moldova time). • Demonstrated ability to work effectively in a remote support environment. • Strong team collaboration skills with a focus on continuous improvement.
Benefits
• Competitive salary. • Flexible remote work arrangement during the specified afternoon shift, supporting work-life balance. • A collaborative and innovative team culture focused on continuous learning and improvement. • Opportunities for professional growth and development within a rapidly evolving company. • Access to cutting-edge tools and technologies to enhance your support capabilities.
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