Social Listening Analyst

February 28

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Athena Global Advisors

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We are a professional services company that specializes in program management, strategy, and marketing and communication. By leveraging diverse talent and expertise, we devise concepts, craft campaigns, activate experiences, and optimize operations to strengthen brands, improve perceptions, and shape narratives. We are on a remarkable trajectory. Founded in 2013, Athena is now home to more than 70 dedicated professionals in Philadelphia and Denver.

Program Management • Audience Activation • Operations Development • Software Developement • Production

51 - 200 employees

📋 Description

• About Athena • Athena is a marketing consultancy where great ideas take flight. With a blend of strategic thinking, creative vision, and hands-on execution, we partner with organizations looking to transform their presence, reputation, and performance. For over ten years, we’ve delivered business insights, marketing strategies, and brand activations for leading organizations in industries ranging from telecommunications to major league sports. • Our people make Athena, Athena. They’re what help set us apart from traditional ad agencies and consultancies. As a 2023 and 2024 Philadelphia Inquirer Top Workplace, we take pride in fostering a work environment where passion meets excellence. Our people are solutions-oriented individuals who eagerly roll up their sleeves to make work that works while sharing a couple of laughs along the way. • About the Position • Athena is looking for an ambitious self-starter to join the Optimization and Reporting team as a Social Listening Analyst. • The successful candidate will be responsible for executing and contributing to the expansion of social listening for local and international clients. This individual will drive real-time understanding of the issues impacting clients’ businesses and brands and will lead comprehensive reports on the situations that arise. • As part of a growing team of Social Media Intelligence experts, the individual will work closely with the account leader and our clients to uncover new opportunities to deliver insights and enhance business strategy and customer experience. This role is an ideal fit for an individual who enjoys translating complex narratives into digestible communications that inform client action. We work in a spirited, fast-paced, and ever-changing environment and we are looking for someone who can hit the ground running.

🎯 Requirements

• Monitoring and identifying digital content in real time to support crises comms efforts • Interpreting social and media data and determining trends within large amounts of social data, facts, and figures • Daily social listening and comprehensive analytics reports in support of clients’ brand and business priorities • Analyzing competitive landscape and responses to key topics • Presenting findings and translating data into insightful stories for C-suite executives • Understanding and staying up-to-date with client brand priorities including announcements, events, public relations issues, and industry news • Proofing materials to ensure high quality and consistent output • Developing approaches to improve social listening efforts and automating processes • Effectively working as part of a team of social media experts • Contribute to reaching organizational goals by being flexible and working in a team environment • Potential to lead junior analysts in delivering breakthrough, actionable insights supporting brand intelligence and continuous improvement across the enterprise

🏖️ Benefits

• Remote Work Environment • Candidates must be willing to work IST or AWST hours. • Curious about your career path at Athena? This role is at the Analyst Level within Athena’s career-path structure for the Optimization & Reporting Team. This team has the following levels of progression for growth and development. • Analyst --> Sr. Analyst --> Manager --> Sr. Manager --> Director --> Sr. Director --> Managing Director • We strive to keep our application process open, easy, and as painless and transparent as we can make it. We need team members like you to join us. Ready to apply? Let’s get started. • Athena is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at 866.299.6040.