Customer Engineering Specialist

November 12

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Atlan

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Data and Analytics • Data • Analytics • Data Catalog • Data Governance

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Description

• We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. • In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

Requirements

• 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills. • Technical Debugging: Code browsing (Python/Java), attaching a code debugger, Log analysis. • Passion for empowering users: Understand their pain points & find solutions that make a real impact. • Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs. • Communication that shines: Clearly explain technical concepts to anyone. • Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP). • SaaS & startup environment familiarity. • Worked as a Software Engineer (bug-fixing and/or feature development). • Experience leading a technical team.

Benefits

• Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally. • Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance. • Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing.