Atlas Technica
Outsourced IT Services • Disaster Recovery and Business Continuity • Fully Managed IT • Information Technology • Cyber Security
NOC Engineer
November 12
Atlas Technica
Outsourced IT Services • Disaster Recovery and Business Continuity • Fully Managed IT • Information Technology • Cyber Security
Description
• The NOC Engineer role responsibility is to serve as Atlas' front line for alerts & requests. • Our multinational team of NOC engineers addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. • The NOC offers both leadership and technical career progression opportunities. • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts. • Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding. • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation. • Projects, as assigned by managers, for the NOC and Support teams. • Documentation, maintaining knowledge base, new articles, and content improvements. • Recommend and improve processes to drive better outcomes.
Requirements
• Microsoft Windows Desktop & Server OS • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues • OS & App Patching, OS Upgrades, Failure Remediation • Cloud Products & Technologies Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS • Identity Management, Authorization, and Security (Azure AD, Okta) • EMM/MDM tools (InTune, AirWatch) • Backups & Disaster Recovery • E-Mail Technologies • General Mail Flow Troubleshooting, Archiving, Retention, Compliance • Proofpoint, Mimecast, Global Relay • Networking • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP) • Diagnostic toolkit in Layer 1-3 functionality • Security • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus • Great communicators, able to speak at a conversational English level • 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations • Passionate about delivering consistently positive experiences to our customers • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue • Desirable Qualities : Experience working in an MSP/Consultancy environment • Experience with related tools such as OpsGenie, PageR Duty, PRTG, Scripting with PowerShell, Automate Script, and Azure Functions. • Strong knowledge of RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix • Able to design monitors to look for problem conditions in customer environments. • Able to design scripts to address faults automatically. • A degree in a relevant field (Computer Science/Computer Engineering) • Certifications such as CompTIA A+, Server+, Network+ or similar
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