Technical Support Analyst

September 20

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Attabotics Inc.

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Automated Warehousing • Storage and Retrieval • Robotics • Industrial Automation • Logistics

201 - 500

💰 Series C on 2022-11

Description

• Technical support specialists work remotely to provide support for technical, software and hardware problems • Must have active listening skills and ability to diagnose issues from limited explanations • Solving problems effectively, offering advice, and advocating for clients • This is a six-month opportunity with the possibility of extension.

Requirements

• Degree or diploma in a relevant technical field • Minimum 5 years experience in supporting, managing, administrating, or deploying cloud/server environments and infrastructure • Minimum 2 years experience in providing Tier 2 support to other groups or clients. • Application or hardware log analysis experience and hardware troubleshooting experience • Experience in supporting field operations, onsite and remote – understanding the unique requirements of supporting a system in the field • Excellent written and oral communication with internal divisions and external customers or clients • Experience installing, upgrading, or troubleshooting IT infrastructure (servers, routers/switches, communications closets, or data centers would be an asset) • Change management or Service Management experience (ITIL, COBIT, ITSM, SolarWinds, or equivalent) • Database querying/support (MS SQL or equivalent) • Experience with a Managed Service Provider (MSP) • Experience with IT Management Software (VSA, ConnectWise, ManageEngine, or equivalent) • Python, PowerShell, or any other automation scripting experience • Ticketing system experience (Remedy, ServiceNow, JIRA, Salesforce, or equivalent) • May be required to travel internationally • Must be open to working in rotating shift work in a 24x7x365 support environment. Once training is complete, the primary shift will be Monday through Friday 2PM – 11PM Calgary MTN time • Must be able to lift 50 lbs and comfortable working at heights of approximately 10 meters