Attentive
The most comprehensive text message marketing solution.
Marketing Automation • Growth Marketing • Retention Marketing
1001 - 5000
Client Support Specialist, Australia
July 26
Attentive
The most comprehensive text message marketing solution.
Marketing Automation • Growth Marketing • Retention Marketing
1001 - 5000
Description
• Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution • Troubleshoot technical platform issues • Advise our clients on best-practices with the Attentive platform and its use cases • Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business • Act as first line of defense for triaging & debugging platform health issues • Exceed client expectations on response quality, timeliness of responses and overall customer experience • Continuously train to become an expert on the Attentive platform, mobile marketing, and the e-commerce industry • Help translate customer feedback into specific product requirements
Requirements
• 1+ years of experience • Prior experience in customer support preferred • Keen interest in startups, software, and entrepreneurism • Loves working in fast-paced environments • Ability to navigate through ambiguity • Extremely detail oriented and organized • Experience navigating complex work processes, tight timelines, and changing teams • Comfortable learning new software (for design, data management, and internal tools) • A strong growth mindset • Hybrid role: at least two days per week in our Sydney office
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