Product Consultant
September 23
Description
• Atticus Product Consultants are the conduit between our users and our product, ensuring product features are built and adopted to successfully solve our users’ problems. • They take pride in solving difficult problems for our customers and designing beautiful products, prioritizing engineering quality. • Members of our Product team, hands-on involved in the product development process. • Providing specialist advice on the Atticus product and partnering with our customers to get the most value from the platform. • Working with our engineers to design features based on user needs and feedback, and providing expertise and context on UX and implementation. • Writing user stories, prioritizing them in the development roadmap, and monitoring adoption after shipping. • Onboarding users to Atticus, improving the product to reduce the onboarding time. • Developing and delivering training workshops to groups of customers.
Requirements
• Creative and flexible: we’re a small team doing things that nobody has done before, so you’ll want to be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing. • Natural communicator: communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom or in person. • Measure twice, cut once: we believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.” • Bias toward action: generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the wrong thing is generally better than doing nothing at all. • Outcome-focussed: you don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome. • Customer success experience: you’ve worked in a customer success program focussed on the adoption of new technologies or CX. • Industry knowledge: you’ve got a law degree, worked as a lawyer, or in investor relations, corporate affairs, ESG, finance, or governance of a listed company or fund. • High growth environment: you’ve worked in a scale-up that’s grown fast and scaled processes
Benefits
• Salary of $90-130k, dependent on ability and experience • 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you) • Flexible work hours (we care about outcomes—go for that lunchtime swim) • New Macbook and $2,000 home office setup budget • Five weeks leave each year (and never work on your birthday) • 16 weeks paid parental leave • Dog-friendly office in Collingwood, Melbourne • Generous professional development program
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