Customer Service Representative, Dutch-speaking

September 27

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AUTODOC

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e-commerce • online retail • automotive spare parts e-commerce • internet • online

5001 - 10000

Description

• Advising corporate clients via 3 channels: chat, phone, email • Providing feedback from clients • Keeping clients informed of the status of their orders to increase loyalty • Building a partnership with each customer • Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor • Taking part in working groups for new functionality development/testing • Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

• You are native Dutch speaker and English B1 • Strong knowledge of the company's business processes in customer service • Strong communication skills (at least 1 year of experience working with clients) • Minimum knowledge of automotive industry Will be a plus • Ability to use automobile spare parts catalogs (TecDoc) • Ability to use special technical sites for spare parts selection (p.ex. partlink)

Benefits

• Work remotely within Portugal; • Full time contract (40 hours a week) • Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift) • 2 days a week days off; • Annual vacation of 22 working days; • An extra day off so you can celebrate your birthday; • Mental wellbeing assistance AUTODOC; • Corporate Discount (1,080 Euros per annum); • Professional growth - 650 e-courses focusing on Leadership and different soft skills; • Free language English classes; • Refer a Friend Program with attractive incentives.